Code of Conduct
All repairs and maintenance work is carried out by our
tradesmen, or contractors on our behalf. They represent the
range of trades and skills required to provide to provide you with
a flexible, high quality service. Our tradesmen and
contractors abide by a Code of Practice, which sets out the
minimum standards of service you can expect.
Our tradesmen and contractors will:
- Introduce themselves and show you proof of
their identity
- Explain the nature and purpose of the job
they have arrived to carry out
- Be tidily dressed, wearing all appropriate
safety clothing
- Minimise disruption and mess to your home and
keep all working
- areas clean and free from obstructions
- Take care of your property and possessions
and protect them from
- dust, dirt, paint and any damage
- Keep your home secure and not expose your
home to unnecessary
- risk
- Keep all materials and equipment safely to
avoid danger to you or your
- household
Our tradesmen and contractors will not:
- Use foul, abusive or offensive language
- Smoke in your home
- Work under the influence of drugs or
alcohol
- Use any of your possessions, such as kettle,
dustpan, spades, without
- your permission
Our tradesmen and
contractors can refuse to work in any property
where they consider there is any health and safety
risk.