Pointing the Way to
Excellence
29 January 2010
A Dorset based Housing
Association has recently been recognised as delivering an excellent
service to its residents.
Signpost Housing Association, together with
sister company Signpost Care Partnerships, have been awarded
Enhanced Certification status by Quality Housing Services
(QHS) in recognition of excellence.
The Associations learnt of their enhanced
status through results from a recent audit carried out by QHS which
covers a range of services including:
- How the Association deals with complaints
from customers
- Its approach to involving residents in
service delivery and
- How it handles repairs and maintenance
Jon Simmons, Policy and Customer Services
Manager at Signpost said, “This is excellent news for Signpost. We
joined QHS in 2008 and set ourselves a clear objective to achieve
enhanced certification by March 2010. It's great to be able to say
we've done it and staff deserve the award as recognition for all
the hard work they've put in to continually improving services
throughout the last few years.”
To achieve
enhanced status Signpost had to meet the full QHS criteria of
excellence. The criterion defines high standards for social housing
organisations and independently assesses performance through
audits, mystery shopping, polling and surveys. Enhanced
Certification is the highest level of achievement a housing
association can achieve against the standard and demonstrates that
the organisation has delivered services to an exceptional
standard.
Signpost joins Medina Housing Association,
fellow member of Spectrum Housing Group, in the enhanced status
category.
Ends: With photograph of Jon Simmons