Customer Service Charter
Signpost's new Customer Service Charter contains clear standards
on the services provided by the Associations. The Charter was
developed by Residents and Staff on two consecutive days in
November 2009. A new housing management system called Active H is
being introduced in April 2010 to help us achieve the new standards
presented in the Charter.
Performance Information showing you how we have performed in
meeting the standards identified in our Charter will be added to
the Performance section of our website each quarter.
If you would like to discuss the services you receive form the
Associations please contact Customer Services by calling 01258
484800, or emailing customerservices@sha.co.uk