Operations Department

The Operations Department has the responsibility for effectively co-ordinating the day to day management of the Association's properties. This includes tasks such as:

• letting accommodation
• carrying out, inspecting and ordering routine repairs to properties
• planning major improvements and upgrades to properties
• rent control
• general tenancy management ie nuisance management
• tenant participation
• providing housing information and advice
• liaising with other bodies to provide services for Tenants
• customer service
• complaints and appeals
• Mutual Exchanges
• Best Value