Privacy Statement
1. Introduction
- Spectrum Housing Group
- Western Challenge Housing Association
- Medina Housing Association
- The Foyer for the Island
- Signpost Housing Association
- Signpost Care Partnerships
- Signpost Services Ltd
The above organisations all form part of Spectrum Housing Group,
this privacy statement explains how we use any personal
information we collect about you when you use the
website.
The Privacy Statement is relevant only when using the
website, if you require further information about how we use your
personal information during your residency or contact with us then
please refer to ‘About the information we hold about you’
leaflet.
1.1 What information do we collect about you?
We collect information about you when you:
- register with us online in order to track repairs, view rent
statements and check your personal details
- place an enquiry with us
- register a complaint
- request an exchange
- report anti-social behaviour to us
- use Billpay to make a payment
Website usage information is also collected using cookies.
1.2 How will we use the information about you?
We collect information about you to process your request or
payment and manage your tenancy.
We use your information collected from the website to
personalise your repeat visits to our website.
Spectrum Housing Group will not share your information for
marketing purposes with companies outside of the Group.
1.3 Access to your information and correction
You have the right to request a copy of the information that we
hold about you. To obtain a copy of this personal information,
please write to us at the following address:
Subject Access Request
Spectrum Housing Group
Spinnaker House
Grange Road
Christchurch
Dorset
BH23 4GE
There is a £10 charge for this service and information will be
provided to you within 40 days of the receipt of this charge.
We want to make sure that personal information is accurate and
up to date. You may ask us to correct or remove information you
think is inaccurate.
1.4 Cookies
Cookies are text files placed on your computer to collect
standard internet log information and visitor behaviour
information.
This information is used to track visitor use of the website and
to compile statistical reports on website activity.
For further information about cookies visit http://www.aboutcookies.org/
website.
1.5 Changes to our Privacy Statement
We keep our Privacy Statement under regular review and we will
place any updates on this webpage.
1.6 How to contact us
Please contact us if you have any questions about our
privacy statement.