We are committed to giving the best Customer Service we can. To ensure this
happens we make promises about the service we provide. These promises are
about meeting the needs and expectations of our customers and creating a
service we can all be proud of.
We promise our customers that they will
* Always be treated equally, fairly and with respect
* Always receive respectful, courteous treatment
* Be told the name of the person dealing with them
* Be given clear and correct answers to their enquiries
* Receive clear advice
* Be consulted regularly about housing services and encouraged to take
an active interest in Signpost
We promise that our staff will
* Put the customer first
* Avoid passing customers from pillar to post by taking personal responsibility
for resolving their enquires or problems
* Use plain English
* Be honest
* Produce identity cards
*Not use bad language at any time
How you can help us to help you
* By having with you all information which relates to your enquiry at
hand
* By treating us with respect
* Not use bad language, abuse or act in a violent manner towards staff
or our contractors
*By using our 'Customer Feedback Procedure' to give us your views
Our Values
* Treat everybody equally and fairly - the full Equality & Diversity
Policy is available on request
* In all our services areas we believe that by listening and responding
to our customers we will ensure that high quality services are delivered
in line with their needs.
* We will strive for excellence in all areas of our work.
* We are committed to ensuring we offer value for money to our customers.
* We will ensure that high quality services are delivered in line with
their needs.
* We will strive for excellence in all areas of our work
* We actively seek development opportunities and aim to build our business
in support of our long-term responsibilities to customers and stakeholders
alike.
* We believe that growth is critical to ensure that we remain strong and
able to succeed within an increasingly competitive environment.
* In our dealing with customers, suppliers, staff and other stakeholders
we will work collaboratively with honesty, equality and integrity. In
return we hope to engender
positive support for our work and foster good relationships, which enable
us to grow our core activities
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