Service Levels

Sheltered Housing is provided for people who would benefit from the support that it can offer in maintaining a person's ability to remain independent within their own home. For this reason it is vital that the Association ensures that its properties continue to be utilized effectively and for their intended purpose.

We understand that people are individuals with varying support needs. We also understand that these needs can increase or reduce over time. That is why our service through Support Planning can meet the individuals changing needs while offering choice and flexibility.

The minimum service that we are able to offer is one visit every three months to check the intercom equipment in your property and to verify that our records concerning your emergency contacts are correct. Once every twelve months you will also be required to take part in reviewing your Support Plan as outlined in our Sheltered Housing eligibility criteria.

The type and level of support given is agreed with each tenant individually for example, they may prefer a daily visit and an intercom call later in the day, or be happy to be contacted by the intercom system only. Part of the Support Officer's role is to ensure that the level and type of support meets with the tenant's varying needs.
Some tenants choose not to receive all the visits or contacts available, but they are asked to sign a Sheltered Service Agreement, this agreement is reviewed every three months or at the request of the tenant.

A Support Officer will not enter into a tenant's home unless the tenant:
1 - invites them to
2 - there is an emergency
3 - they need to check equipment

What do the Support Officers & Sovereign Control Centre do?

The teams of Support Officers are there to support tenants without interfering in their daily lives. They will visit tenants regularly or when agreed by the tenant. The Support Officer will give advice, information and the appropriate support.
However, the sheltered staffs do not provide personal care or nursing services.

The role of the Support Officer is to work in conjunction with other agencies for example: Social Care and Health and Voluntary agencies to provide the tenants with the Care and Support that they need to continue to live independently in their own home.

In an emergency, the tenant can activate the emergency response service by pulling a cord or pressing a pendant (if provided), which is connected to the intercom system. The Control Centre will contact the appropriate service. If the tenant is unwell, the Control Centre or Duty Support Officer will call a doctor and contact relatives or welfare services if necessary.

If you wish to apply for Sheltered Housing then click here...